Do you have questions about Sonnenburg?
We have answers!
Curious about your Sonnenburg holiday? We’ve listened carefully to our guests and compiled a list of frequently asked questions. Also included: quick and comprehensive answers.
Where can I park my car?
Here’s everything you need to know about arriving at Sonnenburg by car. Enjoy complimentary on-site parking, including convenient underground spaces available on a first-come, first-served basis.
Can someone pick me up at the train station?
Lovely that you’re arriving by train! Simply inform us of your arrival time in advance, and for a fee we can arrange a pickup.
I drive an electric car – can I charge it at Sonnenburg?
Yes! At Sonnenburg, an electric charging station with two connections and an output of 22kW is available to guests who travel by electric vehicle. So you can recharge quickly and easily.
Will I get the Südtirol Guest Pass?
As a guest at Sonnenburg, you’ll receive the Südtirol Guest Pass upon check-in, which is valid for the duration of your stay. This not only allows you to use all public transport in South Tyrol free of charge, but also to benefit from a wide range of offers to explore the culture, sports, and nature.
What time is check-in and check-out?
Your room or suite awaits you from 2 p.m. on the day of your arrival. On your departure day, we kindly ask you to vacate your room no later than 10.30 a.m.
Would you like an early check-in or late check-out? Depending on availability, we’ll do our best to fulfil your request.
How’s the breakfast at Sonnenburg?
Every morning at Sonnenburg starts with a bountiful breakfast. From homemade jams and flaky pastries to fresh fruit, sausages, and cheese specialities, you’ll find everything that makes a delicious start to your day. We’ll serve your cooked-to-order egg dishes at the table, as well as cappuccino and other coffee creations. Good morning!
Breakfast buffet from 7.30 a.m.to 10.00 a.m.
My dog wants to come with me – is that okay?
Since Sonnenburg is a hotel that has been certified safe for allergy sufferers, unfortunately your furry friends are not allowed. We thank all of our two- and four-legged friends for their understanding!
How do you calculate the different rates for the rooms and suites?
Our pricing is tailored to each room’s unique features, such as size, location, and amenities. This way, we ensure that you are paying for the accommodation that works best for you.
I’m travelling alone – do you offer single rooms?
Meran and Environs offers countless exciting options for people travelling alone. We’re delighted that you’d like to be our guest and are happy to make you an offer. Just send us an e-mail or give us a call!
How can I get in touch with the Sonnenburg reception team?
Hotel Sonnenburg
Via Ivigna 14
39012 Merano | South Tyrol
Tel. +39 0473 230050
info@no-spam.sonnenburg.no-spam.it
Is Sonnenburg suitable for children?
Although Sonnenburg isn’t specifically designed for the needs of children, we are happy to welcome young guests! We always do our best to make your family feel at home with us.
What inclusive services are waiting for me?
You can look forward to:
- Bountiful breakfast buffet
- Sumptuous dinner as part of the Sonnenburg culinary world
- Use of the Sonnenburg spa and pools
- Training in the in-house fitness room
- Südtirol Guest Pass for the duration of your stay
- Free Wi-Fi in all areas of the hotel
- Air-conditioned rooms and suites
Do I have to pay a tourist tax?
A tourist tax is charged for all guests aged 14 and over. The tax is €3.40 per person per night and is not included in the rates.
I’d like to book room 204 – is that possible?
Unfortunately, it’s not possible to reserve a specific room or floor. You choose the room category, and we’ll take care of the rest.
I have to cancel – now what?
Cancellations are free of charge up to 31 days before departure.
| Period | Cancellation fees |
| Between 30 and 15 days before arrival | 50% of the total booking amount will be charged |
| Between 14 and 8 days before arrival | 60% of the total booking amount will be charged |
| Within 7 days before arrival | 70% of the total booking amount will be charged. |
| In the event of early departure, late arrival, or no-show | 90% of the rate for the unused nights will be charged. |
Please note that cancellations must be made in writing.
We recommend taking out travel insurance.
